Redevelopment of the International Community Centre, Middlesbrough.

Community Centre Manager

3.5  days p.w. Incl. saturday

Salary  £23,500 p.a.  (fte = £33,571)

The Other Perspective is seeking a dedicated and compassionate Drop-In Centre Manager to oversee the daily operations of our community centre, providing essential support services for refugees, asylum seekers, and newcomers in Middlesbrough. The Drop-In Centre serves as a vital resource for individuals needing assistance with housing, benefits applications, immigration advice, and integration into local society. The manager will play a pivotal role in ensuring the effective delivery of services, supporting vulnerable populations as they build new lives on Teesside.

Job Overview

To manage the Community Centre on behalf of the company, to ensure that all allocated resources are used in a cost-effective way to deliver high quality services to the public while complying with current Health & Safety legislation and ensuring that the building is maintained in good condition.

Responsibilities and Duties

• 
  Ensure that effective administrative functions are developed and implemented to maintain the building in good condition and to provide timely access to Centre facilities and equipment. 
• Ensure that effective administrative functions are developed and implemented to take booking, invoice customers and bank payments
• Ensure that all Community Centre income and expenditure is accurately recorded, monitored and reported.
• Implement, and subsequently review, monitor and develop management policies as required.
• Receive and deal with routine correspondence, and documents on behalf of the Company.
• Manage Administrative Assistant and approved contractors to ensure that agreed Centre administrative and plant/equipment inspection/maintenance function are carried out efficiently and cost effectively for the benefit of all Users of the building and its associated facilities.

Management of Building - (In conjunction with management)

1. Ensure implementation of all statutory health and safety requirements. Ensure health and 

safety regulations are regularly monitored for compliance and develop and implement revised 

policies as and when required.

2. Undertake periodical risk assessments to identify potential risks and measures needed to 

minimise such risks

3. Develop, implement and monitor polices and procedures for routine inspection/maintenance of 

plant, telecommunications, fire safety equipment, mechanical and electrical equipment 

(including PAT testing) within the building. Ensure that maintenance schedules are developed 

and implemented.

4. Overall responsibility for the security of the building and for establishing administrative 

arrangements for locking/unlocking the building. Develop and implement procedures for 

monitoring and responding to emergency alarms.

5. Effect minor internal or exterior repairs (e.g broken windows) and maintenance within 

delegated budget.

6. Overall responsibility for ensuring that all rooms and public areas are kept clean and serviced 

and for establishing waste management/disposal procedures.

7. Maximise use of allocated resources to ensure the provision of high quality, effective, efficient 

and economic services.

8. Ensure spaces are made ready to customer specification (chairs, tables etc).

Customer Service

1. Develop first class customer service. Meet and greet new and potential Users and show them 

around the building. Carry out regular customer surveys.

2. Deal with day to day complaints from the public and take action to develop and implement 

improvements as required.

3. Make recommendations to management with regard to new or replacement equipment to improve services to Centre Users.

Marketing & Publicity

Work in conjunction with management to develop and implement agreed strategies to market and promote the Centre to potential users. 

Working with Others 

Continue developing and maintaining relationships with various local partners to ensure activities at 

the Community Centre fit with others provided in the area.

Qualifications & Person Specifications

Experience in:-

• Managing services or buildings, personnel and contractors

• Health & Safety including risk assessment and maintenance management

Skills & abilities: -

• Excellent communication skills both written and verbal

• Customer services skills

• Confident and able to work on own initiative

• Accurate financial recording 

• Able to prioritise work and demands

• Able to work flexible hours – prioritizing needs of Centre Management

• Computer literacy

Other:-

• A commitment to community run services and the ability to work occasional evenings and 

weekends and attend the Centre at short notice.

• We are firmly committed to tackling discrimination and promoting equality of opportunity and 

good community relations.

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To apply, please send CV with covering letter, outlining your fit for this role, to richard1959evans@gmail.com

Closing date Tuesday 18th February 9am.